Portal de Totana
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to equip itself with more technical staff in the office of Totana] | To create a new item to the public and prevent wait times for users |
The Mayor of Totana, José Martínez Andreo, file a motion in Parliament urging the City Council Correos, SA, to provide more technical staff in the Office of the locality in order to create a new item to the public, which to join existing and prevent wait times for users.
In this sense, the mayor explained that in recent weeks there have been many users who have expressed their discomfort Totana Town Hall to mark the significant increase in waiting times and long lines they must wait in the service Public Service Post Office Totana, as a result of increased workload generated in such units and, more specifically, services to the public.
Post new facilities in Totana, whose new office is located since early 2005 on the street corner Santa Barbara to Long House, have made a substantial improvement of the services provided to more than 29,000 inhabitants of this town.
Also, Martínez Andreo recalled that the City and the Post have done in recent years an important effort to improve logistics and the service delivery in the urban and rural areas of the municipality.
From this office, Post Office annually distributes more than two million items in the town and the surrounding parishes.
In addition, new units have been possible since, as pointed out by the mayor, the expansion of available workspaces, increased staffing and improved services to the public.
In this regard, adding that "the increase of population in Totana, urban sprawl, the municipality and the sheer volume of internal work of the service have made the public service needs have grown very significantly."
Currently, five employees for the Public Service of the Post Office in Totana, a figure which in the opinion of the mayor of Totana "is more than sufficient in itself to the needs generated by that service."
He noted that this situation is exacerbated when there are off work sick, which makes the service will suffer and ostensibly leads to delays in waiting for users to be served, which has generated a widespread feeling among the residents of Totana .
These offices are three common positions to the public, which causes from 8:30 to 14:30 hours closed to the public daily, queues are continuous users and people who are expected Totana despite the professionalism, commitment, patience and care service professionals.
In addition, once they close the doors of the Post Office with the execution of the service time from 14:30 hours, often still many persons who remain in the queue waiting to be served.
Source: Ayuntamiento de Totana. Foto: archivo Totana.com
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