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The Department of Consumer Affairs of the City of Totana starts from next Monday, March 2 through Friday June 1 special care service for handling citizen complaints electricity bills of users who believe that the amount of it is inappropriate or does not conform to actual consumption.

The councilman of Consumption, María Isabel Sánchez Ruiz, has appealed to those residents of the municipality of Totana, who have seen their electricity bill has been a significant increase and believe it may be due to a fault, a company claiming to supplier.

To do this, as reported by the mayor, users should go to the Office of Citizen Services, located on the ground floor of Town Hall, where a technician will be exclusively for the care and handling complaints from 9:00 am to 14:00.

Consumers must submit a copy of the last two receipts from his electric bill and through the Consistory will be sent complaints to the company and the general direction of Industry is preparing an information package.

Sánchez Ruiz has stated that before the flood of complaints that residents of Totana been made in these last days, this special service has been launched to provide consumers with paperwork.

The mayor explained that in 2008, users of the electricity companies saw a rise in their bill by 10 percent, seven times the CPI increase, which stood at 1.5 percent.

Moreover, as the mayor stressed, in January there was another rise of 5.6 percent, which means that in one year the "National Government has allowed users to pay more than 15 percent and in January is expected to back up again. "

In this situation, the area responsible for Consumer Affairs has explained that the government team can not remain impassive and see how the economy of the residents of the municipality is hampered and appeased by the excessive amounts of bills.

For this reason, as explained Sánchez Ruiz, in plenary for the month of March will discuss a motion to ask the Government of the Nation that only apply to the amount of light fare rise 1 5 percent of the CPI for this year.

In addition, the bills seek more transparent, and to encourage the Consumer Association for joint actions to be carried provided they do not pass this kind of thing that seriously undermine the service users.

Source: Ayuntamiento de Totana. Foto: Totana.com