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Special Service Citizens Advice will continue for one week by the barrage of complaints (06/03/2009)

Special Service Citizen Service, which handles claims bills from power companies, launched by the Department of Consumer Affairs, will continue for one week before the great demand of the consumers to facilitate administrative procedures because it serves an average of 55 people daily.

This was announced the council of Consumer Affairs, María Isabel Sánchez Ruiz, who has expressed his satisfaction with the great demand that is having this service set up in an extraordinary way, and has appealed to those residents of the municipality of Totana, who have seen his electric bill has been a significant increase and believe it may be due to a fault, they claimed from the utility.

To do so, as the mayor pointed out, users should go to the Office of Citizen Services, located on the ground floor of Town Hall, where a technician will be exclusively for the care and handling complaints from 9:00 am to 14:00.

Consumers must submit a copy of the last two receipts from his electric bill and through the Consistory will be sent complaints to the company and the general direction of Industry is preparing an information package.

The mayor explained that in 2008, users of the electricity companies saw a rise in their bill by 10 percent, seven times the CPI increase, which stood at 1.5 percent.

Moreover, as the mayor stressed, in January there was another rise of 5.6 percent, which means that in one year the "National Government has allowed users to pay more than 15 percent and in January is expected to back up again. "

In this situation, the area responsible for Consumer Affairs has explained that the government team can not remain impassive and see how the economy of the residents of the municipality is hampered and appeased by the excessive amounts of bills.

For this reason, as explained Sánchez Ruiz, in plenary for the month of March will discuss a motion to ask the Government of the Nation that only apply to the amount of light fare rise 1 5 percent of the CPI for this year.

In addition, the bills seek more transparent, and to encourage the Consumer Association for joint actions to be carried provided they do not pass this kind of thing that seriously undermine the service users.

Source: Ayuntamiento de Totana

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