Portal de Totana
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The councilman of Consumption, María Isabel Sánchez Ruiz, has reported that the latest report from the Municipal Office of Consumer Information Totana, OMIC, reveals that most consumer complaints, continuing the trend of previous years have been driven by fixed and mobile telephony and the Internet.
The total number of inquiries, complaints, grievances and complaints handled in the first nine months of the year through this municipal service reaches almost 400, highlighting the problems experienced by residents of Totana related to low supply applications, billing , communication with the call center (centers of the operators), failure rates, changes of operators, etc..
Specifically, the mayor noted that since the OMIC was treated a total of 380 claims by local consumers as well as complaints about telecommunications services, Insurance Companies and Banks, food, in the field of housing, regarding the operation of new and used vehicles as well as workshops, and consultations on electricity and 4 of water, and other claims were for services that affect electronic commerce, hotels, schools, dry cleaners, supermarkets and petrol stations.
Another sector that traditionally has been raising many cases of claims is income housing either free or operating under the regime of official protection.
They are also important in terms of numbers, the questions related to rental housing - Update income, renewal of contracts, deposits, evictions, etc., timeshare or shared ownership, legal regulation.
In this sense, the head of the OMIC said the consultations held by immigrant interested in the consequences of failing to comply - the economic crisis - with the contracts for the purchase of housing.
With regard to electrical service and potable water, and taking into account that the electricity sector has been governed by new rules, it aroused great concern not only for price changes but the change brought on users previously covered by the system Night Time Discrimination.
With regard to matters relating to drinking water, are stable and most certainly referring regarding billing.
Have also been addressed questions related to the sector of credit institutions - encompassing financials to clarify some doubts on recovery of lower processing fees and accounts, among other issues.
Insurers are also subject to consultation on all the little understandable because that is the terminology used and the wording of the contract terms.
On the other hand, the sale and repair of vehicles are consumer issues defendants and that there are many transactions and repairs carried out on that usually have doubts.
With regard to the sale and repair of appliances, users have concerns about the guaranteed time to repair and guarantee the repairs itself, among other things.
The issues that are the subject of consultation are almost innumerable and deal with issues related to transportation, travel, furniture, parking, food, dry cleaners, professional services, public and private healthcare, butane and footwear and textiles.
Source: Ayuntamiento de Totana
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