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The City participates in a pilot program of simultaneous translation (05/08/2008)

The Single Window Totana City Council has been selected to participate in the pilot program for simultaneous translation service will promote understanding between officials and citizens who do not speak Castilian and facilitate access to local government services.

The Ministry of Finance and Public Administration to assess whether this system facilitates access to services for people with little or no command of Spanish and implement this service permanently.

Through this system of simultaneous translation will solve the problem that is created when people are directed to stop the City do not speak Castilian or more common languages like English, French, Romanian, Arabic and German, to a total of 42 languages, as reported by the head of Citizen Service.

The service is essentially about making a call from a phone with two handsets, one for the staff and another for foreigners, a translation center that serves the user in their native language and later translated into Castilian for the officer can serve you quickly.

The central result of Castilian then the answer to the required language.

This service will be available in the Departments of Citizen Attention experimentally until 15 September, with translations in five languages including English, German, French, Romanian and Arabic.

The Mayor of Totana, José Martínez Andreo, has welcomed the launch of this service, because "this system gives a response to demand by the municipality not only as tourists but also by the different origin of the employers and employees who perform their activity. "

In this regard, the mayor said that the implementation of this measure is an example of the effort of the Administration for the integration of all residents and to provide the best service to visitors. "

Source: Ayuntamiento de Totana

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