Portal de Totana
www.portaldetotana.com
The Service of Advice to the User of the Municipal Services of the Department of Economic Development of the City of Totana offers some recommendations on the telephone information services with a 118 prefix.
Since April 2003, the telephone information service or directory services previously released by Telefónica through number 1003 has been released, many other numbers have replaced this demand for information using the prefix 118 followed by two digits.
In addition, companies providing the service may add other information such as e-mail addresses or provide data from trade guides or yellow pages.
The new competition has not meant a simplification for the user in terms of how to access the service or, often, a reduction in the cost of the information received, as some services get to charge several euros per minute of connection (have been Presented invoices with amounts between 20 and 30 euros for a single call).
According to the same sources of the Service of Advice to the User of the Municipal Services, the companies that provide this service set the price freely, which must be communicated to the consumer at the beginning of the locution.
However, apparently, there are many tricks so that the user is not aware of the cost of the call.
In this case, two key situations can be distinguished: a) the moment to look for the information: the web pages of these services can have a presentation similar to the one of the companies to which we want to accede, the prices can be expressed in seconds in Instead of in minutes, they can offer to send text messages, et cetera;
And b) the moment of establishing the communication: it can be extended by waiting maneuvers, they can offer that instead of facilitating the number to call the user, transfer the call under the appearance of greater comfort, in this case the cost can Be higher than the call is recorded as one made in full to the information service number.
Given the need to search for an unknown number, it would be advisable not to search precipitously for numbers for telephone information services;
Ask in trusted services, friends or other users and, in case of making the call, get the required number and make a new call to whom we have interest to contact him.
Likewise, it is recommended not to forget that, in most cases, it is intended to communicate with communication companies, transport, services, etc. whose telephone numbers are usually in public sources (yellow pages, professional groups, etc.).
Finally, users are reminded that calling numbers with 800 or 900 prefix does not cost the user.
Source: Ayuntamiento de Totana
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